The 2024 Public Service Employee Survey, which gathered responses from over 186,000 federal workers, highlighted a stark divide in workplace satisfaction across government agencies.

While 67% of employees overall described their department as a great place to work, workers at the Canada Border Services Agency (CBSA) and Canadian Security Intelligence Service (CSIS) were among the least satisfied. Only 46% of CBSA and 48% of CSIS employees rated their workplace positively.

Union leaders cited low morale, strict disciplinary practices, staffing shortages, and frustration with return-to-office mandates as ongoing issues.

Despite these challenges, pride in the work itself remained high, with 84% of CSIS employees and 77% of staff across the public service saying they are satisfied with their jobs.

Officials at CSIS and CBSA acknowledged the findings, stating they are reviewing feedback to improve employee well-being and workplace culture.

The survey results underline both the resilience of federal employees and the pressing need for organizational reform in key departments.

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